Excise and Taxation Department Islamabad has expanded M-Tag service timings, offering registration and renewal at ten centres seven days a week from 9 am to 9 pm.
Residents of Islamabad will now find it easier to get and manage their motorway M-Tags, as the Excise and Taxation Department has announced new, extended service timings. The move is aimed at making the process more convenient for people who struggle to visit M-Tag centres during regular office hours on weekdays.
Extended M-Tag Timings Across Islamabad
According to Director Excise and Taxation Bilal Azam, all ten M-Tag centres in Islamabad will now operate seven days a week. The new timings are from 9 am to 9 pm, and these hours apply equally to weekdays as well as Saturdays and Sundays. This means that citizens can visit the centres in the morning, afternoon or evening, depending on what suits their schedule.
Previously, many residents found it difficult to visit M-Tag centres during working days, especially those with full-time jobs, business commitments or long commuting hours. By keeping the centres open for longer and on weekends, the department is trying to reduce crowding, cut waiting times and make the service more accessible for all segments of society.
Weekend Hours to Support Working Residents
One of the main aims of the new policy is to help people who cannot take time off during the week. Many office workers, shopkeepers, freelancers and daily wage earners find it difficult to stand in queues at government offices from Monday to Friday. The availability of M-Tag services on Saturdays and Sundays gives them greater flexibility.
Families can now plan their visit over the weekend, avoiding unnecessary stress and last-minute rush before travel. For people planning road trips, business travel or frequent inter-city journeys via motorways, these expanded hours make it easier to stay compliant with toll requirements and avoid fines or delays at toll plazas.
Services Available at M-Tag Centres
The Excise and Taxation Department has confirmed that all designated centres across Islamabad will continue to offer the full range of M-Tag services during the extended timings. This includes fresh M-Tag registration for vehicles, renewal of existing tags and assistance with account-related issues such as balance queries, corrections and guidance on usage.
New vehicle owners can get their M-Tags issued before starting to use the motorway regularly, while existing users can resolve any technical or account problems without having to wait for a working day. Staff at the centres are expected to guide visitors on how to recharge their accounts, link their tags properly and use digital payment options where available.
Instructions for Staff and Service Quality
Officials from the department have instructed staff at all M-Tag centres to ensure smooth service delivery throughout the extended hours. Employees have been told to maintain full attendance, follow duty rosters properly and assist visitors in a professional and courteous manner.
The success of the new timing arrangement depends not only on longer opening hours but also on how efficiently the centres are managed. Clear signboards, organised queues and proper guidance can help reduce confusion and speed up the process. Authorities are also expected to monitor performance and address any complaints from the public to keep service standards high.
What Motorists in Islamabad Should Know?
For motorists in Islamabad and nearby areas, the key message is that M-Tag services are now more accessible than before. Those who have been delaying registration or renewal because of timing issues can now visit any of the ten centres during the 12-hour window on any day of the week.
It is still advisable to carry necessary documents, such as vehicle registration papers and CNIC, to avoid multiple visits. Citizens can also check ahead of time which centre is closest to them and plan their visit during relatively less busy hours, such as early morning or late evening. By taking advantage of the expanded timings, motorists can ensure hassle-free motorway travel and avoid last-minute problems at toll booths.
Overall, the decision by the Excise and Taxation Department Islamabad to expand M-Tag service hours is a welcome step for residents. It reflects a growing focus on citizen convenience and digital toll management, making road travel smoother and more efficient for everyone using the motorway network.
