Law & Justice Desk | April 2025 | 4 min read
| Sindh Police’s IGP Complaint Cell accepts grievances via helpline 1715, WhatsApp, the CMS online portal and email — covering FIR delays, bribery and misconduct. Here’s exactly how to file. |
| ⚡ Quick Takeaways • Sindh Police’s IGP Complaint Cell (CMS) accepts complaints through four official channels. • Citizens can call 1715, WhatsApp 0314-1058310, use the online CMS portal, or email the complaint cell. • Complaints cover FIR non-registration, biased investigations, bribery and police misconduct. • CNIC number must be included when filing FIR-related complaints. • Office-hours support is available on 021-99212681 and 021-99211663 from 9 AM to 5 PM. |
Sindh Police has established a dedicated Complaint Management System under the Inspector General of Police to give citizens a formal, accessible route for reporting police misconduct, FIR registration failures and corruption. The system operates through four distinct channels and is designed to ensure that complaints are logged, tracked and addressed through an accountable institutional process.
| 📌 Key Detail | 📌 Key Detail | 📌 Key Detail |
| 4 Channels Available to file complaints (call, WhatsApp, online, email) | 1715 Dedicated IGP Complaint Cell helpline number | 9 AM – 5 PM Office hours for phone assistance on complaints |
Four Official Channels to File Your Complaint
The IGP Complaint Cell — also referred to as the Complaint Management System — accepts complaints through multiple platforms to ensure accessibility for all citizens regardless of location or technical capability. Whether a complainant prefers calling, messaging, using a web portal or sending a formal email, each channel feeds into the same centralised tracking system.
| Channel | Contact / Link | Best For |
| Helpline | 1715 | Immediate verbal complaints; fastest response |
| 0314-1058310 | Submitting written details or evidence/photos | |
| Online Portal | CMS (sindhpolice.gov.pk) | Filing, tracking and following up on complaints |
| aigcomplaints.cpo@sindhpolice.gov.pk | Formal written complaints with documentation | |
| Office Phone | 021-99212681 / 021-99211663 | Assistance during office hours (9 AM – 5 PM) |
| ✅ Quickest Route For urgent matters — such as an ongoing refusal to register an FIR — calling 1715 directly is the fastest option. For complaints that require supporting documents or evidence, WhatsApp or email are more appropriate as they allow attachments. |
What Types of Complaints Are Accepted
The complaint cell is designed to handle a specific range of police-related grievances. Understanding whether your issue falls within the system’s scope before filing will save time and ensure your complaint is directed appropriately.
| Complaint Type | Description |
| FIR Non-Registration | Police refusing or delaying registration of a First Information Report |
| Biased Investigation | Faulty, partial or politically influenced investigation of a case |
| Corruption / Bribery | Demands for money or valuables in exchange for police action |
| Misconduct | Harassment, abuse of authority or illegal use of force by officers |
| Illegal Detention | Unlawful arrest or detention without due process |
Step-by-Step: How to File Your Complaint
Regardless of the channel chosen, citizens should prepare the following before filing: their CNIC number (mandatory for FIR-related complaints), a clear written account of the incident including dates, locations and names of officers involved where known, and any supporting evidence such as photographs, audio recordings or witness contact details.
When calling 1715 or the office numbers, be prepared to provide your CNIC verbally and describe the incident concisely. For WhatsApp and email submissions, a written summary accompanied by evidence files is recommended. The online CMS portal additionally allows complainants to track the status of their case after registration, which is particularly useful for following up on delayed responses.
| ⚠️ Important Requirement CNIC number inclusion is mandatory for all complaints related to FIR non-registration. Complaints submitted without this information may face processing delays. Ensure your national identity details are available before filing. |
What Happens After You File
Once a complaint is registered through any official channel, it is logged into the Complaint Management System and assigned a reference number. The CMS online portal allows complainants to track progress at each stage. The system is overseen by the IGP’s office, with the aim of ensuring that complaints do not stall at the station or district level without accountability.
For persistent non-response or unresolved complaints, citizens can escalate by contacting the office directly on 021-99212681 or 021-99211663 during working hours. The initiative is framed as part of a broader effort by Sindh Police to improve public trust through measurable accountability — though the effectiveness of any grievance system ultimately depends on consistent institutional follow-through.
| ℹ️ Citizen Advisory Keep a written record of every interaction — including the date, channel used, name of any officer spoken to, and your complaint reference number. This documentation is essential if you need to escalate or pursue the matter through additional legal channels. |
DISCLAIMER: All information in this article is based on publicly available data and official statements. This content is intended for general informational purposes only.
